Frequently Asked Questions (FAQs)

My account
Benefits of creating an account

There are many benefits that come out of creating an account with us. These include the following:

    • Faster and easier checkout
    • Request returns or exchanges from the account
    • Always know about any promotions via our newsletters
    • Addresses are all saved

To create a new account, click on ‘My Account’ on the top of the site and register as a new customer through a few simple steps to begin receiving these benefits.

I am having problems logging in

This commonly occurs when either e-mail address or password are entered incorrectly. Try re-attempting to log in through a different browser. If that does not work either, then try changing your password. However, if the problem still persists, please contact us via email or live chat by providing us your name and email and we will resolve the issue for you.

I have forgotten my password

To re-set your password, click on the ‘FORGOT YOUR PASSWORD?’ link and follow any further instructions. You will be asked to create a new password so that you can log in to your account. If the problem still persists, please contact us via email or live chat by providing us your name and email and we will resolve the issue for you.

Is my personal information kept private?

Under Data Protection, we ensure that all personal information is kept 100% secure and will only be shared to third parties where legal jurisdictions are fully abided by. For further information on this please feel free to contact us.

Delivery
What countries to you deliver to?

Currently we deliver to Estonia.

Is it possible to deliver to other countries that are not listed?

Contact our customer service and we will find a way to make the delivery to your destination possible.

How long does the delivery take and what are the fees?

For delivery options and shipping times please refer to our delivery page for further information.

Which delivery service will delivery my order?

Teil on võimalik valida Itella SmartPOSTi ja Omniva transporditeenuste vahel.

Can I change my delivery address if I have already made the order to the wrong address?

If you want to change your shipping address, contact our customer service as soon as possible. In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we cannot guarantee we can make the change.

What do I do if items are faulty or damaged upon delivery?
You as a customer are responsible for unpacking and checking that the products in your package are error free within 3 days of receiving them.
If the package has been damaged during delivery, you must report the damage directly to your Post Representative when you pick up your package or to the shipping company that delivers your package. Submit your error within 3 days to Little Dreamer customer service and we will assist you.
Returns and exchanges 
How do I exchange an item?

Before an item is returned to us for an exchange please ensure that the following are complied with:

    • Items are in brand new condition with all original packaging and garment tags and labels still attached.
    • Original shoe boxes and other containers that products are sold in are returned in an undamaged and unused condition as they are considered part of the product.
    • For hygiene purposes we can not accept bottles, dummies, underwear, swimwear, earrings, headbands or hair clips.

In order to avoid disappointment, we recommend that you place a brand new order for any items you wish to exchange for. Then return the item that you want exchanged following our simple returns procedure and ask for a refund to ensure that the item you want does not sell out during the process.

Yet, if you want to exchange an item then please clarify this on the return form that was provided, by stating the item you want to exchange and the item you want this exchanged with and send this back to us with the item in a parcel by following the same returns process. Please contact us for further information if required.

How do I return an item?

If you are not absolutely pleased with your purchase you may be eligible to return the item to us for a refund or store credit within 14 days from delivery date. Before returning the item, please consider the following:

  • Items are in brand new condition with all original packaging, garment tags and labels still attached.
  • Original shoe boxes and other containers that products are sold in are returned in an undamaged and unused condition as they are considered part of the product.
  • For hygiene purposes we can not accept bottles, dummies, underwear, swimwear, earrings, headbands or hair clips.

Simply fill in the return order form that you can find here: Return Order Form, and pack it along with your items.

Send your returns back to us to the following address:

Little Dreamer OÜ
Internet Returns
Meeliku 24/4-130
13915 Tallinn
Harjumaa
Estonia

Please use a recorded/tracked and/or signed service as you are responsible for the safe and timely return of your items to us, including any postage costs, insurance, Customs & Duty charges for international returns, etc. We do not take responsibility for any additional charges, loss or delays in this process unless we have arranged to have your return collected using our own couriers.

Please track your return and confirm it has been delivered to us safely. Once received, your return will be processed and you will receive an email confirmation with the details. We aim to process all returns within 5 working days of delivery, however during busy periods such as sales it could take up to 10 working days. We would appreciate your patience and understanding should this be the case. Please note that once we process your refund, the funds may still take up to 5-8 working days to show in your bank account.

Please see our Returns page and Terms & Conditions for full details.

How can I get a refund for an item?

To receive a refund for any items, please ensure that the following are taken into consideration:

    • Items are in brand new condition with all original packaging, garment tags and labels still attached.
    • Original shoe boxes and other containers that products are sold in are returned in undamaged and unused condition as they are considered part of the product.
    • For hygiene purposes we can not accept bottles, dummies, underwear, swimwear, earrings, headbands or hair clips.

To receive a refund for an item, please return the items following the instructions on how to return an item. On the Returns Form please clarify that you require a refund and once we receive the item and they meet our returns criteria, we will refund you the full amount you paid for that item.

How long will it take to receive my refund?

We aim to process all refunds within 5 working days of delivery. However, this could take up to 10 working days during busy periods. Once we have processed your refund, allow up to another 5-8 working days for this to show up in bank account as this can take some time to process with your payment provider.

I have not received my refund. What should I do?

Please allow up to 5-8 working days once we have issued the refund for it to show up on your bank account as this can take some time to process with your payment provider.

However, if you have still not received your refund after this period please contact or customer services team.

Will I be refunded the full value of my order?

The full value of the order is not refunded, only what was paid for the item that is returned is refunded back to you.

Payments
What different forms of payment do we have?

Currently you can pay only by invoice. Hopefully soon in the future we can offer other payment options, e.g. banlink payments.

Where is my invoice?

Your invoice will always be mailed to the email address you provided at https://littledreamer.ee/. The invoice will be emailed when we send your order to you.

Orders
How do I know if an item is in stock?

All items that are displayed on our website are still in stock, unless it states ‘OUT OF STOCK’. However, if an item becomes unavailable after purchase, then we will contact you as soon as possible and offer either an exchange or full refund for that item.

What if an item is out of stock?

All items that are displayed on the Childsplay Clothing website are in stock, unless it states otherwise. If your item is no longer in stock, then please contact us so we can request more of these items.

If you hold an account with us, then you can contact us and we will put you in the waiting list for the required item. We will take your details and ensure that you are made aware as soon as the item is available.

How do I make a purchase?

To make a purchase, click on the ‘CHECKOUT’ link in your shopping bag once you have added in all the items you want. If you do not hold an account with us, then you will be asked to enter your billing address, the delivery method you require and the payment method you wish to use. Registered customers will not be required to do so as this information will be saved for your convenience. Once all the information is there and correct, just click ‘Place Order’ to make your purchase.

Can I make a purchase through phone or e-mail?

In order to protect your privacy and personal information, we cannot place an order for you. We only accept orders made through our website.

Can I cancel or change my order?

If you wish to cancel or change your order, please contact our customer service department as soon as possible. It is best to call, in case our email queues are longer than expected, to see if we can cancel or change your order. In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we can not guarantee we can cancel or change your order.

How will I know if you have received my order?
We will send an order confirmation to the email address you provided as soon as your order has been registered in our system. Please note that it may take up to an hour for this mail to be sent when the transaction must be reviewed and approved by your payment provider.
 
If you are unsure that your order has been placed, there are different ways to check this:
  • When the order was placed, you should have received a page titled “YOUR ORDER”.
  • An order confirmation must be sent to your specified email address. Make sure that this mail has not ended up in your spam.
  • You can see your order under “ACCOUNT” and then clicking on “ORDERS”

If you have not receieved an order confirmation e-mail or your order does not show up under “ORDERS” then please contact us.

I can not order through the website

If you experience problems with ordering on our website, it may be because you are trying to pay with a card type or payment method that we currently do not support.

Contact us if this issue occurs.